Shipping policy

We aim to make the ordering and delivery process as seamless as possible. Below is an overview of our typical shipping timelines:

  • Once your order is confirmed, it takes us 1 to 3 business days to prepare your package for shipment. During weekdays, orders are usually processed within one day. However, orders placed on Friday evenings or weekends may experience slight delays.
  • After processing, your order will be dispatched, and delivery typically takes 8 to 12 business days.

Order Process

At Voilevo, we've streamlined our ordering process for a hassle-free shopping experience. Here’s how it works:

  1. Placing Your Order:
    Browse our products and select the item(s) you wish to purchase. Once you've chosen, click the "Add to Cart" button. Ensure that you've selected the correct size, color, or any other variant.

  2. Checkout Process:
    After reviewing your cart, click on the "Proceed to Checkout" button. You'll then be prompted to enter your shipping details. Double-check to ensure all information is accurate before proceeding.

  3. Review Shipping Details:
    On the next page, you'll be able to review your shipping address. Good news—Voilevo offers free shipping on all orders as a thank you to our customers.

  4. Payment Options:
    Choose your preferred payment method from our secure, SSL-encrypted payment options, which include:

    • Klarna (Buy Now, Pay Later)
    • Credit Cards (AMEX, Mastercard, Maestro, Visa)
    • PayPal
    • EPS
    • Sofort

Once you've selected your payment method, click on "Complete Order" and follow the instructions on the respective payment page. Should you encounter any issues, our customer service team is here to assist you.

Shipping Costs

We believe in transparent pricing, which is why we cover the cost of shipping for all orders—no minimum purchase required. Every order will be delivered to your door completely free of charge.

Dispatching Your Order

Excited about your latest purchase? We are too! That’s why we prioritize getting your order ready and dispatched as soon as possible.

To maintain competitive prices and reduce environmental impact, we group packages for bulk dispatch. This means that once a certain threshold of orders is met, we ship all packages together.

Important Notice

Due to current global circumstances, including COVID-19, some orders may experience slight delays. We appreciate your patience and understanding.

For urgent dispatch requests or any concerns, feel free to contact our service team via email—we’re here to help!